Contact Us

Support runs by email. Write to support@dambel.io and a person reads it.

Before you write

Two places answer faster than we can:

The FAQ covers the questions we get most — a licence still awaiting review, a deposit that has not landed, who can see your tracker, why a commission was charged.
The rest of this wiki describes every screen in the app. If you are stuck on one, its page is the quickest way through.

What to include

We cannot see your account from the email alone, so tell us:

The phone number your account uses
What you were trying to do, and what happened instead
The screen you were on, and roughly when
A screenshot, if you have one

Please do not send your password. Nobody at Dambel will ever ask you for it.

Reporting a gym, trainer or user

A report is not a support email — it goes to the review team through the app, with the record it concerns already attached, which is why it gets somewhere faster. Use the report control on the gym, trainer, user or plan in question. Reporting explains what can be reported, what happens next, and what reporting is not for.

Anything about your data — what Dambel holds, or correcting it — is on the Privacy Policy, and goes to the same support address.

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